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At WineVine Imports, we truly value the trust it takes for a first time shopper to place an order with a retailer with which they don't have experience. That's why we do everything we can to ensure transparency in all of our policies, as well as true representation of our products. Like anyone else, we love to hear when we've been successful in providing that exceptional level of customer service. Here are a few of the reviews and testimonials that some of our past customers have shared with us:
"WineVine Imports were very easy to find and were competitive on their pricing. I found what I was looking for quickly and had it ordered in short notice. I will use them again for other wine related toys and gifts and supplies!"~Ted W.
"I purchased a Bacchus wine funnel from WineVine and it was defective. They sent out a new one, along with a shipping label to send the old one back, within no time, with no questions asked. Great customer service and I hope to do business with WineVine again soon. Thanks again."~Marc W.
"I was very happy to find the glasses I was looking for at this site. It was easy to order and when I made a mistake on the shipping address, they were very vigilant about getting the correct info and getting my order processed. !"
"Just recieved my new bar stools! Thank you ~ they look amazing!!!"
"I received my side table and loved it. I loved it so much I have ordered another. I am so glad I found your web site. Thanks"
"Hello! I just wanted to send a quick thank you to everyone that helped track down my lost wine rack (especially Nicole). Even though it was a misstep on UPS's side, you went out of your way to get me taken care of. It arrived yesterday and I'll be installing this weekend. It was a pleasure dealing with Wine Vine Imports and I'm sure we'll be customers again as well as recommending you to friends and family."
"Just a quick note to let you know that my item (Rooster Wine Holder) arrivd this afternoon and it's excellent! Thank you for expediting this order so it would reach me in time for my sister's Birthday on the 17th! (She is going to be sooo thrilled with it!) Best customer service I've experienced in a great many years and I'll be looking forward to doing more business with Wine Vine Imports. You guys are the best!"
"You are amazing! I didn't expect anyone to take action in any way, and you went way out of your way."
"Thanks for your good, quick customer service! I very much appreciate it!!!!
"Hi! I just received my 2nd order from you--the Wine Cellar Luncheon Napkin Holder, and it is EXQUISITE! I love it! I also love my 1st order, the Wine Cellar Bottle Coaster. I can't sing your praises enough! You have these hard-to-find, sought-after items and offer them at great prices, ship lightning quickly and pack them beautifully! You are the creme de la creme! And you can quote me and use it for any advertisement you want. :) You have a customer, and a friend, for life! Thank you sooooooo much!"
"Wow! Fantastic and superb quality -- absolutely beautiful! No issues with delivery -- in perfect condition! Thank you and best wishes" - Ordered our Whiskey Barrel Coffee Table
"I recieved my order of the wedding wine barrel 7/11/13. I appreciate the fact (and was quite relieved) that it was delivered ahead of schedule. It's perfect and exactly what i had invisioned. Thank-you
"Steve, oh wow! Got the barrel & it was worth every bit of the wait. Thank for your excellent customer service. You & Adam have been extremely responsive & we would recommend your company to any friends that inquire about our new piece of furniture." - Ordered Vintage Cargo Barrel
~Thank you! Cheryl W.
"Thanks, Adam ! Between your incredibly helpful and responsive customer service, and a beautiful product, dealing with you folks has been a pleasure, and you will hear from me again !" - Ordered Personalized Wine Glasses and Wine Decanter
~Best to you for the New Year ! Tim O.
"I thank you for the prompt attentiveness to this order. In my experience most other companies would not show the same quality in customer service. So I say thank you." - Ordered School of Fish Wine Tumblers and White Wine Goblets
"It's a pleasure conducting business with a company that stresses customer service as its priority, I will be in contact for our next purchase soon." - Ordered Wine Luggage for 12 Bottles with Company Logo
"I ordered 6 wine barrel bar stools & they were beautiful!! I received the shipping email over the weekend and they were delivered on that Monday (today!) all at the same time (most shipments with more then 1 box get scattered)! Most excellent! They were packed well, shipped fast. Couldn't ask for more! I will defiantly be back!" - Ordered 2 Day Designs Stave Stools with Leather Tops
"They arrived and look wonderful! Thank you again, Adam!" - Ordered Personalized Piel Leather Double Wine Carriers
If you have any further questions please do not hesitate to ask. Like we said, we love to hear when we've done well. If you have a story to share with us, whether good or not so, please contact us!